Refund & Cancellation Policy

ExamPrepIQ sells two things, and both are one-time purchases:

• Exam access plans — PRO or ULTIMATE access to a single exam (IELTS, LNAT, TARA or TMUA) for a fixed period, typically 1, 3 or 12 months. Access is per exam: buying an IELTS plan does not unlock TMUA.
• Coin packs — credit spent only on AI grading of essays and speaking answers. Practice questions, mock tests and answer-key results never consume coins.

All prices are shown and charged in Indian Rupees (INR). Payments are processed by our payment gateway partner, Razorpay.

There is nothing to cancel, because nothing renews. Every plan is a one-time payment for a fixed period. We do not store a payment mandate, we do not auto-renew, and no future charge will ever be taken from your card or bank account without you starting a new purchase yourself.

When a plan reaches the end of its period, access simply lapses and your account returns to the free tier. Your practice history, scores and progress are kept — you only lose access to the paid material until you buy again.

If you no longer want to be billed, you do not need to contact us or take any action. Just do not make another purchase.

You may request a refund within 7 days of the original payment date if the service has not worked as described — for example, you were charged twice, you were charged but access was never granted, or the platform was unusable for reasons on our side.

Requests made more than 7 days after the payment date fall outside this policy. We will still read and reply to them, but we are not obliged to refund.

Email support@examprepiq.com from the address on your ExamPrepIQ account, and include:

1. The order ID, shown against the purchase in Plans & billing → Orders inside the app.
2. The date and amount of the payment.
3. The reason for the request.

We aim to reply within 1 working day. If your request is approved, the refund is issued to the original payment method — we cannot redirect it to a different card, account or wallet — and reaches you within 5 to 7 business days of approval, depending on your bank.

When a refund for an exam access plan is approved, that plan's access is revoked at the same time.

• Coins that have already been spent on AI grading. The grading has been performed and cannot be returned. Coins bought but not yet spent are refundable within the 7-day window above.
• The unused remainder of a plan period once the 7-day window has passed. We do not refund part-used periods pro rata.
• Purchases made more than 7 days ago, other than at our discretion.

Coins do not expire, and they are non-transferable between accounts.

Upgrading an active plan (PRO to ULTIMATE for the same exam) is not a refund: we credit the unused value of your current plan against the price of the new one automatically at checkout. Re-buying the same tier while it is still active extends the existing expiry date rather than starting a second plan. Downgrades to a lower tier while a plan is active are not possible.

Questions about a payment, an order or this policy go to support@examprepiq.com. Full contact details, including our registered address and phone number, are on our Contact Us page.

Last updated: 4 August 2026.