Refund & Cancellation Policy

ExamPrepIQ sells two things, and both are one-time purchases:

• Exam access plans — PRO or ULTIMATE access to a single exam (IELTS, LNAT, TARA or TMUA) for a fixed period, typically 1, 3 or 12 months. Access is per exam: buying an IELTS plan does not unlock TMUA.
• Coin packs — prepaid credits used only for AI grading of eligible essays and speaking answers. Answer-key based results never consume coins.

All payments are charged in Indian Rupees (INR). Any USD amounts shown on our website are approximate conversions provided for reference only. Payments are processed by our payment gateway partner, Razorpay.

Plans do not renew automatically. Every plan is a one-time purchase that provides access for a fixed period. We do not create a recurring payment mandate, and we will not charge you again unless you initiate another purchase.

When a plan reaches the end of its period, access simply lapses and your account returns to the free tier. Your practice history, scores and progress are kept — you only lose access to the paid material until you buy again.

You do not need to cancel your plan. When its access period ends, your account automatically returns to the free tier.

You may request a refund only if any of these are true:

• It is within 7 days of the original payment date, you have attempted fewer than 200 questions, and you have used fewer than 100 coins on your account—including free sample questions, both before and after this purchase—since creating your account.
• You were charged more than once for the same purchase.
• Payment was completed but the purchased access or coins were not credited.
• The service was materially unavailable or did not work as described for reasons within ExamPrepIQ’s control.
• A refund or other remedy is required under applicable law.

We do not offer partial or pro-rata refunds.

This applies if the service has not worked as described, we may first attempt to restore the missing access, coins or service. If the problem cannot be resolved within a reasonable period, we will provide an appropriate refund or remedy.

Requests not meeting above stated criteria fall outside this policy. We will still read and reply to them, but we are not obliged to refund.

Email support@examprepiq.com from the address on your ExamPrepIQ account, and include:

1. The order ID, shown against the purchase in Plans & billing → Orders inside the app.
2. The date and amount of the payment.
3. The reason for the request.

We aim to acknowledge your request within one business day. We may ask for additional information needed to verify the payment or investigate the issue. If approved, we will initiate the refund to the original payment method. We cannot redirect a refund to another card, bank account or wallet. Normal refunds typically appear within 7–10 business days after initiation, although the exact timing depends on your bank or payment provider.

We will provide the available refund reference details once the refund has been initiated.

When an exam access plan is refunded, access provided by that plan will be revoked. Any unused coins granted as part of the refunded plan may also be removed. Coins purchased separately or granted through another active purchase will not be affected.

• Coins that are purchased for AI grading. Purchased coins do not expire and remain in your account until used.
• The unused remainder of a plan period once the 7-day window has passed. We do not refund part-used periods pro rata.
• Purchases made more than 7 days ago, other than at our discretion.
• Any purchase once your account has attempted 200 or more questions, or used 100 or more coins, including free sample questions, regardless of how recently you paid.

Coins do not expire, and they are non-transferable between accounts.

When you upgrade an active plan from PRO to ULTIMATE for the same exam, the unused value calculated for your existing plan is applied as a price adjustment at checkout. The adjustment is shown before you confirm payment and is not a cash refund.

Purchasing the same tier again while it remains active extends the existing expiry date. Downgrades are not available during an active plan period.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Questions about a payment, an order or this policy go to support@examprepiq.com. Full contact details, including our registered address and phone number, are on our Contact Us page.

Last updated: 4 August 2026.